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Frequently Asked Questions

Back in the day, cash was king. These days, we think it’s safer and more convenient to use plastic..

We’re glad you asked! That means you want the convenience of getting all your meds and more delivered, straight to your door. MedsToGo is an app, and you can download it for free from your respective app store.

With absolute ease. Simply tap the Orders tab on the app and select whether you’re placing an order for prescription meds, self-medication, or Other. You’ll be prompted to make the relevant selections and hey presto, your order’s been placed.

If you’ve forgotten or lost your password, you’ll be sent an email or SMS prompt to reset your password. Simply follow the instructions and you’ll have a brand new password in no time. 

We cram our emails full of useful advice and great discounts, so we’re sorry you’re no longer interested. However, you can unsubscribe easily by tapping ‘Unsubscribe’ at the bottom of any email.

The short answer is, we use end-to-end encryption to keep your credit card details (and all other information) 100% safe. The long answer involves lots of technical terms like AES-256, SHA2 and TLS. If you would like to know more, please tap the Support tab on your app, and one of our tech folks will happily explain it all to you.

If you order before 12:00pm, we’ll deliver it on the same day. If it’s after 12:00pm, we’ll deliver it the next day.

We’re glad you asked! We’re always happy to welcome more pharmacy partners. Please send us a Messenger message to info@medstogo.co.za and our marketing manager will get back to you ASAP

We’re really sorry to hear that! We’ll get our tech doctors right on it. Please tap the Support tab on your app, and one of our tech folks will get hold of you within 24 hours. 

Currently, MedsToGo is available in the following major areas and close surrounds: [Dainfern, Fourways, Northriding, Ferndale, Randpark Ridge, Weltevreden Park, Fairland, Northcliff, Cresta, Linden, Randburg, Greendside, Houghton Estate, Rosebank, Illovo, Blairgowrie, Sandhurst, Sandton, Morningside, Woodmead,  Rivonia, Sunninghill, Kyalami, Vorna Valley and Bryanston. We’re always looking for more areas we can bring our convenient service to, so if you would like us to expand into yours, please tap the Support tab on your app. We’d love to hear from you

There is, but it’s very, very minimum. We’re all about offering convenience, so even if all you need is some vitamins and a pack of tissues to get you through the day – we’re on it. Spend R200 or more and your stuff will be conveniently delivered, straight to your door. 

We’re really sorry about that! We’re all about making your life easier, not more complicated, so we really do apologize. Please tap the Support tab on your app, and you’ll be connected to the pharmacist, who’ll sort out the issue for you ASAP.

We’re really sorry about that! We try to deliver every order within 24 hours, but occasionally there may be stock issues at the pharmacy, which causes a delay. Please tap the Support tab on your app, and you’ll be connected to one of our helpful team, who’ll sort out the issue for you ASAP.

Good job on downloading the app! You’re one step closer to getting all your meds and more conveniently delivered, straight to your door. We just need a couple of details from you so we know what we’re delivering. Please complete your profile, remembering to double check stuff like your delivery address and medical aid number. And that’s it. You can begin ordering immediately.

We’re really sorry to hear that! Please tap the Support tab on the app and you’ll be connected to one of our tech doctors who’ll help you sort it out in no time.  

Our app never sleeps, but the deliveries go out between 08:00 and 12:00, Monday to Saturday. 

If any of your personal details change (for example: your address, medical aid, prescription etc.), please update your profile on the app. Ensuring your profile is up to date means there won’t be any delays or complications in getting all your meds and more conveniently delivered, straight to your door.